The h is silent Plug into search marketing with Sphinn

Posted by tom klein May 30, 2008 at 9:30 am

Keeping your finger on the pulse of an industry is no easy task - especially when it comes to search marketing. You can easily spend more time sifting through data than gaining true insight.

One good way is to plug into a community of insiders, like Sphinn. It’s similar to Digg but geared to search and interactive marketers. It provides a space to share and discover news articles and blogs, and lets the community sphinn it! (vote) on the most relevant topics, which appear on the homepage. You can filter discussions by category as well. Let’s say you only want to focus on Google. Sphinn breaks down all Google content into individual service offerings. So whether it’s Google Adwords or general Google SEO, so you can hone in on content that matters to you.

Sphinn is an easy way to learn about search marketing and to see what one segment of the community is talking about.

Sphinn isn't for dummies - it's reasonably hard-core. The site is connected with the well-known blog that speaks to all things search - search engine land.

If you want to figure out how to find customers when they're actually looking for the solution that you're offering, it's going to be hard to beat search. Where do you look if you've a problem you can't solve?

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  ... Till you drop! Connect with or influence shop-a-holics with ThisNext

Posted by tom klein May 29, 2008 at 9:30 am

Every market has its “lighthouse customers” - those that are going to be out ahead of all of the others (and ideally the ones that will show everyone else the way). The challenge - how do you find them?

One easy way is to submit your product to ThisNext. It’s a community of people who are such enthusiastic shoppers that they want to tell the world about their latest purchase - ranging from what’s a good baby gift to where should you buy tires. The site lets its users engage in shopcasting - a combination of shopping and broadcasting.

In any case, if you are looking to introduce your product to potential buyers, you can submit your product to the site and they will consider sharing it with their mavens (their most enthusiastic shoppers and reviewers).

This is an easy way to engage in some targeted sampling that may help give your new product a little more oomph in the marketplace.

Another interesting aspect of this site - you can view what's hot in different cities. Maybe you'd rather stay on top of trends in Tokyo, not Peoria.

When it comes to building buzz for your new product or new brand, building positive word of mouth with influential shoppers (often by sampling) can have an outsized influence on the success of your launch - don't leave it out of your plan.

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  Patience is for the birds Blog from anywhere using ScribeFire

Posted by tom klein May 27, 2008 at 9:30 am

Blogging is a lot like brushing your teeth - the benefits accrue from both repetition and consistency. We’ve all seen those lonely company or brand blogs out there - with the sad little post every few months.

Now the line from a creative spark to a new blog post just got shorter, with ScribeFire. Say you’ve just come across an interesting article somewhere and you want to add it, along with your comments, to your blog. All you need to do is choose an icon on the bottom of your Firefox browser (sorry IE users, now’s the time to think about Firefox) and up flips a nice text entry tool. Create your blog entry (pick your category, link to prior posts) and post right there on the spot.

No more months between blog posts, please.

ScribeFire works with most of the major blogging service (Wordpress, LiveJournal), and importantly the platforms like Wordpress, Blogger, and Movable Type. It takes about 2 minutes to configure.

Your customers are looking to know as much as they can about your brand, your people, your service - just about anything. Your blog is likely your fastest and most efficient way to give them what they're looking for - all available by RSS feed, too.

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  For sore eyes Create a simple website with Google Sites

Posted by tom klein May 23, 2008 at 9:30 am

Sometimes, all you need is a little space. Not a huge website or complicated design - just a space to post an idea, collaborate with coworkers, or just to get online in front of your customers.

Thanks to Google Sites, you can create a simple website or project space with no knowledge of html or any technical inclination. Even better, its free. All you need is a Google account (this too is free) to get started. After a few basic questions and a single click, your website is up and running. You can customize the look and feel of the page, add text and images, and of course start using it to sell to your customers.

No matter what size your business may be, you can and should have a presence on the web. Here’s a very easy way to make that happen.

These days, you don't really have to know any HTML to create a web page, embed a YouTube video or put to use any number of applications or widgets. As this system shows, if you can create an email, you can create a website.

Even if your business is driven by personal selling, you still need a website. Where can you highlight testimonials, explain the credibility building tools that you use, or even just describe what it is that you do? The web.

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  Last stop before the net Get feedback on anything with Backboard

Posted by tom klein May 21, 2008 at 7:00 am


Even though we all know about webinars, it seems that we’re forever in the position of asking people to react to creative or marketing output. And, one thing everyone agrees on - sending email attachments is definitely not the best way.

Now there’s a very fast and free option called Backboard. It’s the story that we all know - sign up and then either point to or upload an image to review. Then send a note to people so you can get their feedback - essentially comments that sit at the bottom of the page. Feel the need to see an example up close and personal, here’s a Backboard we created for the digital scientists site. Feel free to add your thoughts.

This is a great, fast, free way to get more feedback on your marketing creative. Before you serve up something to your superiors for review, why not use this tool to gather a bit more perspective?

Backboard can gather feedback on documents (Word, Excel, PowerPoint, WPD, ODT, Text and PDF), images (GIF, JPEG and PNG), web pages or other URLs, and free-form text. If you're looking for help on video, you'll need to look somewhere else (try Videothread in Cock-a-doodle-doo).

Okay, if it takes about 2 minutes to invite someone to provide feedback, there's really no reason for you to guess if your customer will react as you believe to your marketing investments. Now you can have a data-driven perspective - more knowing and less thinking.

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  What's on Tweety's mind? Mine Twitter for brand news with Tweet Beep

Posted by tom klein May 19, 2008 at 7:00 am


Twitter (see Stay close to Mother Hen) is a micro-blogging site that’s easy to use from just about anywhere - by phone or computer. It has been embraced by a segment of the tech savvy population. What you may not know is that it’s also a potential source of information about your brand, depending on your target.

TweetBeep is a simple tool that will let you monitor the conversation among the digerati. Are they talking about you or your competitor? Is there something important happening in your marketplace that you need to know about? All you need to do is sign up, choose your targeted key words, and then you’ll be notified if they’re among the “tweets” of the day.

It’s a simple, free investment that could keep you ahead of the crowd.

As reported by Twitterfacts, there are probably close to 1 million Twitter users. While they're not all using the system all the time, it has an outsized influence on the tech community for its size.

It may seem strange, but private profile twittering can also be helpful for bringing together your teams or work groups. Remember, you can convert your stream of comments to a feed and put it wherever you like - keeping everyone up to date with a big deal or a big project.

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  Me Tarzan, You Jane? Connect with customers on your site with Meebo rooms

Posted by tom klein May 13, 2008 at 7:44 am


Most customers have a simple question or two before they are ready to buy. If they don’t want to hunt for the answer on your web site, download a digital brochure, or call the 800 number, you are in trouble.

That’s where Meebo rooms come in handy. Meebo is a free, multi-media chat application that you can embed directly in your website or blog. It lets you talk one-on-one with your customers, addressing any questions they may have and engaging them during the purchasing process. To get started, go to the Meebo site and click “create a room”. The service will prompt you to name your room, give it a description, and personalize it with basic colors and icons. Once your room is created, you can chat directly on the Meebo site or generate the embed code for your site. Surprisingly, Meebo doesn’t require a user account and will do most of the grunt work for you (hosting, managing, and moderating the rooms).

There’s no such thing as being “too available” for your customers. You can easily run a Meebo chat room in the background as you go about your normal business and address customer concerns as they crop up. The very real and very immediate connection you will have with your customers may well be worth it.

Meebo offers a suite of products, but their core business is consolidating web chat into one application. You can integrate your AIM, Yahoo!, MSN, Google Talk, ICQ, and Jabber accounts into a Meebo chat without downloads or additional software.

Chat is one of the oldest community tools but, with widgetized services like Meebo, what’s old is new again. Think about the standard steps of your customer buying process - and no doubt chat can play a role in closing the deal, or just providing instant customer service even after the deal’s done.

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Bot-dom feeder Track content across multiply mediums with FaveBot

Posted by tom klein May 12, 2008 at 2:38 pm


One of the biggest challenges of maintaining a blog (or newsletter) is keeping your content fresh. It requires meticulous monitoring of the Internet and other resources to find the one idea worth sharing. And the energy to repeat the process every day (week, month). No need to stress. With a little artificial intelligence, you can just delegate the work.

Favebot, which is short for “favorite robot” is a content aggregation tool and very easy to use. Sign-up for a free account and create a “Tracking List” by entering keywords in the topic field. Choose any and all types of content you are interested in. Favebot will track local events, new music/dvds/books, news articles, blog posts, and media (photos, podcasts, and videos). With daily searches and multiple updates on blog and news content, Favebot can be relied upon to deliver fresh content.

You can browse search results in your personal “Discoveries” tab or subscribe to updates via RSS feed or an RSS-to-email service. Its an easy way to stay up to date without an army of interns.

FaveBot can feed your blog or facebook/myspace page directly or be integrated with several widgets (widgetbox, spring widgets) for a simple content solution. You can just cut yourself out as a middleman and serve up your RSS feed.

When it comes to improving your organic search results, it’s survival of the recent. The Google search bot tends to favor sites that have a lot of content that’s frequently updated (assuming that it’s on a topic that’s relevant to your business).

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Really hot mail Replace your newsletter with RSS email from Feedburner

Posted by tom klein May 9, 2008 at 7:27 am


We know it better than anyone else. Creating and sending out an email newsletter is a huge pain.

Luckily, there’s now a free replacement that can turn your blog posts into emails. It’s Feedburner email. It’s so absurdly easy, there’s really very little to tell. Just “burn” your RSS feed using
reliable Feedburner. Once you’ve done this and indicated a desire to enable email delivery, every time your site visitors subscribe, they’re provided the option of subscribing with an RSS reader or by email. You don’t have to do any more work. Your blog posts will be sent as emails to your recipients.

Your can even set it up so your users see a standard looking email signup. They won’t even have to know that you’ve figured out how to deliver email newsletters for free using your RSS feed.

If you’re spending a fortune sending email newsletters, why don’t you just concentrate on creating blog posts and just let your feed handle all of the work for you.

It’s important to know that publishers using Feedburner will also have access to the email addresses that subscribe to their feed. You can export these addresses and move from FeedBurner to another service at any time.

Want to see what this looks like when an email gets delivered. You’ll have your chance as we are converting to this system in short order. The best thing here is the ability to focus on blog posts and avoid a lot of the email hassle, while also letting users receive information in their preferred format. Everyone wins.

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  Danger, Will Robinson Monitor your brand in real time with Google Alerts

Posted by tom klein May 6, 2008 at 7:00 am

There’s really no reason that you can’t stay up to date with who’s talking about your brand. You can be on your way in about 15 seconds.

Just create a series of brand related alerts using Google Alerts. Enter your terms (try your most important brands), select what you would like to search, and then choose the frequency of reporting. If you’re looking to stay on top of what bloggers are saying, just choose blogs or the comprehensive alert. For example, I have created an alert for this blog. I receive a notification about fifteen minutes after a new post has been released.

With an alert set for your brand (or just about anything), you can be certain that you’re getting the latest word from the blogosphere. It’s a great way to avoid surprises (and no doubt look smarter than everyone who’s not quite so alert).

Polyglots can even subscribe to alerts in multiple languages. If you’re worried about your brand getting trashed in another language, set your language preferences, then visit the Google Alerts homepage and create alerts in that language.

Remember that this service works for just about anything that Google indexes. You should think about adding everything from specific SKU’s, product names, or even part numbers, depending on what floats your boat. There are few better and no cheaper ways to track what’s happening on the web related to your business.

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  Comment allez-vous? Enable video comments for blog readers with Seesmic

Posted by tom klein May 5, 2008 at 7:46 am


We’re all used to reading text comments, but sometimes video can say a lot more. Up until now, adding video to blog comments has been almost impossible.

With Seesmic’s new WordPress blog plugin, now it’s easy. Click on the regular comments tab (found at the bottom of your blog post) and choose the video option from the drop down menu. Simply click the red recording button or the enter key to start/stop the recording. Then, save, title, and post, and ta-dah you have engaging reader content on your site, with no effort on your part or added expense. With up to 5 minutes of recording space, the floor is open.

And you never know, a customer might actually say something nice about your brand that you can reuse as a testimonial. You won’t know until you let them speak.

Bloggers can moderate Seesmic video comments like regular text comments. With the ability to accept anonymous video, this is a handy feature for those who fear what the freedom of user-generated content brings.

When it comes to gathering comments, you want to make sure that you’re providing as many options as possible. Younger blog readers are accustomed to built-in video cameras in their computers and smart phones, and YouTube-style video content.

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  Formerly Known As Personalize your product, inspired by iGoogle

Posted by tom klein at 7:00 am


While everyone can understand the appeal of 31 flavors of ice cream, what can you do if you’re selling something that’s not so easy to change with some food coloring and mix-ins?

You could learn something from a search engine, namely iGoogle’s Artist Themes. They’ve collaborated with 70 artists to create themes that can be used to personalize your search engine home page. Artists range from visual artists to musicians, architects, athletes and fashion designers - including: Dolce & Gabbana, Michael Graves, Lance Armstrong, and Jeff Koons.

Do you sell a product that could use a little bit of personality? Even if you don’t bring Google level firepower to attract talent from around the globe, don’t worry. There’s always the local art school.

The technology here is thinking in advance of how customization can happen. Maybe it’s a special run of your packaging; maybe it’s a contest for a special run of product. There are so many options for personalization, that just about any brand can take advantage. The technology here is thinking in advance of how customization can happen. Maybe it’s a special run of your packaging; maybe it’s a contest for a special run of product. There are so many options for personalization, that just about any brand can take advantage.

When you are thinking about what you might use to customize your website, your product, or whatever you choose, focus on brands or licensed content that would appeal to your target customer. In other words, don’t go for Coldplay if Hannah Montana is a better fit.

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