Check it Out! Create an instant, trusted e-commerce experience with Checkout by Amazon

Posted by tom klein August 1, 2008 at 6:50 am

Shoppers are often weary of handing over their sensitive financial information to an online store. Even worse, so many companies are ill-equipped to really understand how to protect valuable customer information once they have it.

You can put your customers at ease by using a name they know and trust - Amazon. Checkout by Amazon gives private sellers the same e-commerce solution as the “big store”. Existing Amazon customers can use their Amazon accounts on your web site or the fast checkout feature, Amazon 1-click, which eliminates the hassle of filling out shipping and billing information. Checkout has tools for managing the purchasing process, including shipping, sales tax calculators and printable mailing labels.

In return for providing this array of services, Amazon collects a small percentage of the sale and a transaction fee. Technically, there are no software start-up costs, monthly charges, or contracts. Amazon only makes money when you do. Why don’t you give it a try?

1-Click ordering is automatically enabled for buyers who have turned on 1-Click in their Amazon.com account. Buyers can simply click the 1-Click button to place orders using the default shipping address and payment method on their account without leaving your website.

So many companies over-estimate their need for a full blown e-commerce solution. If you're wondering if you might be able to get a store up and running, the best idea is to start with something small to see if you'll be able to get enough people to close the deal. Once you've built some kind of following, then you can trade up to a more sophisticated solution.

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Icanhascaptioncontest

Icanhascaptioncontest The (sort of) weekly feed growth! and caption contest

Posted by tom klein July 31, 2008 at 8:11 amweekly

Congratulations to Tyler Bagley. He just won a $30 iTunes gift certificate by playing our weekly caption contest. $30 dollars for 7 words? - good luck getting Conde Nast to pay that much.

As Tyler basks in the glory of his win, we invite you to try your hand at this week’s John Nelson cartoon, found here.

We will award another $30 iTunes gift certificate to the best submission. That’s right, we upped the ante from $25 (well actually, we learned iTunes doesn’t offer $5 increments). No limit on the number of entries- so, keep ‘em coming.

Don’t forget to utilize our commenting plugin. If you are unsure how, we’ve got you covered with this little screencast we created to demonstrate the process.

  • Lime aid

    Collect customer data with open source survey tool LimeSurvey

  • Getting high

    Get content on-demand with writer’s marketplace Helium

  • Hot pockets!

    Source new brand names with namethis

  • Who loves ya, baby?

    Design your site’s brand favicon with favicon.cc

  • Purple reign

    Explore and choose color palettes with Adobe kuler

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  Lime aid Collect customer data with open source survey tool LimeSurvey

Posted by tom klein July 30, 2008 at 7:00 am

One of the best ways to get feedback from your customers is to ask them to participate in a survey. Unless you are living in the dark ages, you probably know that surveys have gone digital. Unfortunately, many services make you pay by the survey or, gulp, the question.

Not so with LimeSurvey. LimeSurvey is an open source survey software that offers unlimited surveys and control over the design and functionality of the questionnaire. Check out the demo. Limesurvey has a many features- here are the highlights:

  • unlimited number of questions
  • unlimited participants
  • open/closed group participants
  • multi-lingual
  • 20 different question types, including conditional questions
  • picture and video integration
  • invitations and reminders
  • template editor
  • easy import/export of raw data (CVS, PDF, Excel, etc)

LimeSurvey is a free download, but you will need to install the software on a server with PHP 4.2 and a MYSQL database to store all your LimeSurvey information. While it may sound confusing, it is a straight-forward installation for a web developer.

Bottom line, a survey tool like LimeSurvey is an easy source for perspective (and intelligence) on your business relationships. There’s no need to stay in the dark.

Don't have the time or the resources to run LimeSurvey? The company is currently holding a closed beta for LimeService, a fully-hosted and managed service for the LimeSurvey software. To join the beta, fill out this application.

It's good to gauge customer satisfaction levels from time to time, but data and insights are the real gold we're mining here. Surveys can uncover trends in customer preferences, habits, and spending.

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Back to basics John McCain biography TV ad review

Posted by tom klein July 28, 2008 at 9:59 amelection 2008, television


from the baitshop

McCain is nothing if not the biography candidate. This TV ad delivers that biography, juxtaposing a wounded and tortured McCain shot down over Vietnam with long-haired, sybaritic hippies who definitely do inhale. Too bad Senator Obama couldn’t be shown in stark contrast soaking in Woodstock or some other hedonistic festival. The point is that in 1968 Senator Obama had just entered . . . the first grade.

who’s it for?

This ad tells the McCain biography for those who don’t know it. Surprisingly, Senator McCain has made no mention of the fact that his son is currently serving in Iraq.

why is it being done?

Introduce the candidate and explain his bona fides in national defense and security matters.

are the fish biting?

Those electoral fish can be tricky. It seems that the swing states are too close to call, though there’s much talk of a press corps love affair with the other guy.

where to from here?

While these ads are nice, the real battle will happen when the campaign moves beyond biography.

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  Getting high Get content on-demand with writer’s marketplace Helium

Posted by tom klein July 25, 2008 at 8:10 am

Few companies can afford to keep a professional copywriter on staff, despite constant need for quality content.

Consider using an on-demand copy marketplace like Helium. Helium is similar to Odesk, the developers community we discussed in It’s a small world. Here’s how it works- publishers submit their article requirements (a brief description of the piece), choose a channel (a specific content category like Travel, Business, or Technology), then specify a deadline, word count, and cash prize amount. Helium uses a rating system to qualify writers, but any member of the community can take a stab at your piece. At the end of the competition, you choose among the submissions and award a winner.

Helium is an ideal solution for the company who can’t commit to in-house talent and doesn’t have the time or energy to sift through freelance portfolios. You choose content a la carte and there is no commitment to the writer who provides the material.

All Helium article submissions are protected by the DMCA (Digital Millennium Copyright Act), which means you are entitled to the same rights as any other professional, published writer. If you discover that your work has been plagiarized, you can make a claim against the magazine or newspaper that published your work as it is fully copyrighted material.

Helium uses a unique rating engine to democratically qualify and rank their writers. Similar to Google, they won't reveal their true secret sauce but tell us that the number of articles written, publisher feedback, and a "leapfrog" system (a way for writers to improve the low ranking of an article already published) are the key ingredients.

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  Hot pockets! Source new brand names with namethis

Posted by tom klein July 24, 2008 at 7:00 am

What’s the most important marketing decision you’ll ever make? Your brand name. And for that reason, naming is one of the toughest jobs you’ll ever have. Good thing that crowd-sourcing is now available to make it a little bit easier.

You can just turn to namethis, an online naming and decision-making platform from a company called Kluster. Namethis helps companies find 3 market-ready names for their product or service. Each competition costs $99 dollars (mostly compensation for the winners) and lasts 48 hours.

To enter, simply create an account with Kluster and post a short blurb about your product and business. Kluster then invites its community members to submit a name or invest “watts” in names that are or have already been thrown in the hat. Upon sign-up, all Kluster members earn 1000 free watts, which can be distributed over several competitions or (if you are feeling lucky) invested in a single idea.

This model is very similar to logo and web design service, 99Designs, which we discussed in Take that- luftballoons. Both crowd-sourcing platforms offer ideas and inspiration in a pinch and won’t eat into your marketing budget. You may be surprised by what the crowd has in store for your new product.

How much does the winner get? $40 dollars goes to the namer of the first place entry; $10 is shared among the influencers. Second and third place entries earn slightly less.

Some things you should remember when it comes to names. You should try to pick something that's short, easy to spell, easy to say, easy to remember, and, don't forget, for which the web domain is available.

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  Who loves ya, baby? Design your site’s brand favicon with favicon.cc

Posted by tom klein July 23, 2008 at 9:20 am

Often, a brand can be distilled down to a single visual cue, like the Nike swoosh or the Apple, um, apple. Every opportunity you have to include a visual identity cue should be seized, and one incredibly easy way to do this is with a favicon. Favicons, short for favorite icon, are the small images that appear in the url bar beside a website address and next to a page title in a browser tab.

You can use a tool like favicon.cc to create your little visual cue in just a matter of minutes. The fastest way to create your brand favicon is to upload your logo into their system. It will convert it to the correct size and format. You may need to do a bit of tweaking to get it just right. You can also animate your favicon by creating multiple designs and timing their evolution.

Don’t let this easy way to connect your URL to your brand identity pass you by.

While this service will help you create your tiny icon (designed one pixel at a time), you'll still need to arrange to get the little image loaded onto the main directory of your webserver. Also, note that MS Internet Explorer supports only the Windows icon (ico) format, most other browsers support just about 16x16 pixel image format (JPEG, GIF, PNG).

While creating a favicon for your site is an easy thing to do, many well known brands seem to drop the ball. Take Ford Motor Company for example. Their iconic logo is oddly absent from the url bar.

What is a favicon?
Thanks to the Dotcom Cowgirl (check out her cool favicon) for recommending today's idea

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  Purple reign Explore and choose color palettes with Adobe kuler

Posted by tom klein July 22, 2008 at 7:00 am

Not everyone was born with the color selection gene. But that doesn’t have to be a barrier to developing something with great visual appeal.

Color selection can be made much easier with kuler, a web-based tool for creating harmonious color palettes from Adobe Labs. Users can experiment with a rainbow of colors, perfect the combinations, and share them with the kuler community for feedback. And you don’t have to be a digital Picasso to use this application.

To create a theme, access the main marker on the color wheel and rotate like clock hands to set the base of your color scheme. The application will adjust the secondary arms to to harmonize with your color selection based on the governing palette rules (you can set to monochromatic, complementary, shades, etc). To customize your palette, move the secondary arms to a desired location on the wheel or manipulate the actual color values (RGB, CMYK), the hue saturation (HSV), or html code value (HEX). You can import images using the Flickr feature and grab values directly from the picture.

Once your palette is complete, title and tag it, so that palette is searchable, and save. If you choose, kuler will publish your palette; community members can browse the library, rank individual palettes, or draw inspiration from each other’s offerings. To use your palette (or any other public palette) in a design application, open it in an Adobe CS3 software or just the grab the HEX codes.

With minimal effort (and expertise) you can design a one-of-kind color theme. Inspiration is endless and the application is free, so give it a whirl.

Anyone can enjoy kuler, but the application is undoubtedly geared towards the creative community. Graphic artists and designers who crave eye candy should sign-up for the kuler RSS feed or download the Mac dashboard widget to receive the top-rated color palettes every day.

A great place to start when you're choosing colors for a website or just about anything is your brand identity. Brand icons are usually adamant about having just the right color, from Chanel's "Coco beige" to Yahoo! purple. You can use this tool to explore what colors work well with your existing identity . . . while staying out of visual trouble.

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  BYOB Create & promote your event on Yahoo’s Upcoming

Posted by tom klein July 21, 2008 at 7:00 am

Whether it’s a small meet-and-greet with cocktails or a full-blown affair, promoting your event is hard work. And if you want to reach a larger audience than your existing customers and contacts, you have to explore new avenues of publicity.

One resource to consider is Yahoo’s Upcoming. Upcoming is a community site for discovering and sharing events in your area. It’s free, completely user-generated (although Yahoo will tap their sister events site, Yahoo Local, for some tips), and shameless self-promotion is encouraged. Members can see what’s going on in their hometown, or on a broader scale, and follow events that their friends have added or are going to. Event listings are organized by category and popular affairs stream on the Upcoming homepage, listing the date, location, and the number of Upcoming users who plan on attending. Each event is open to comments, so community members can weigh in or add to the information available.

To list your event on Yahoo Upcoming, you will need to create an account or login with your existing Yahoo username and password. You can upload buddy icons or images for your event via Flickr (another Yahoo property). Your event will be immediately added to to the site directory and open for the community to explore. As we mentioned, Yahoo encourages members to promote their own events through the site- it’s the special sauce behind this project- but be weary of spamming. Slow and steady wins this race, as you build a community base and following. You can watch the progress of you event by checking out how many people are planning to attend and who is commenting, then adjust your promotional efforts to get more saturation.

If you need to get the word out about your event, tap into the power of your local community by putting a listing on Yahoo Upcoming.

Each listing on Upcoming comes with a handy "Add to calendar" button that is compatible with both Yahoo and Google calendars, and email clients like Outlook and iCal.

Contributions by Yahoo Local (staff writers) are added to "Undiscovered Events," a section Yahoo promotes as a resource for events that haven't been discovered by Upcoming members yet. This lets the site retain its organic community feel, keeping corporate endorsements out of the picture. Undiscovered Events only become Active Events if a member finds/attends it.

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  Eagle Scout? Let customers contact your in-house experts directly with Google Chatback Badge

Posted by tom klein July 17, 2008 at 10:50 am

Your website may do a good job of pitching your product, but in the end, nothing beats a personal connection with your customer. While website chat applications are nothing new, they’re generally just web versions of the old call center. Given that most of your company is probably already on an instant messenger, why not let prospects or customers contact your in-house experts directly.

Google Talk Chatback Badge is a fast and easy way to do just that. It’s a free feature with a Google Talk or Gmail account (both happen to be free too). To add the badge, simply copy a line of code and paste in the html of your website. You can customize the appearance of your badge with a simple drop down menu, and Chatback will generate an updated code. Ideally, the badge should be placed by your name on your company bio page, like we have done here.

Once embedded, the badge appears as a tiny bubble beside your name, displaying your availability status, which updates as your Google Talk status updates. Site visitors don’t need a Google Talk account to use the application. By clicking on your chat bubble, Google Talk will launch in a separate browser window and send you a notification with a link to the conversation.

If you’re looking for a way to engage customers or prospects while they are on your site, try adding a Chatback Badge.

Google Talk can be run through its own chat client or any Jabber/XMPP -supported system. Google Talk is an open-source offering, so developers can create and customize their own XMPP chat client and use Google Talk and all of its features, including the Chatback Badge.

Everyone has a preference when it comes to communication. Some customers prefer to hear a friendly voice; others are happy to send an email or submit a web form. It's smart to accommodate all customer preferences, especially with so many free tools at your disposal.

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The truth is out there caption contest

Heaps of feed growth! ideas and the caption contest The truth is out there

Posted by tom klein July 16, 2008 at 1:13 pmweekly

Congratulations to the first feed growth! caption cartoon winner, Frances. Her name will go down in the annals of feed growth! history… at least, for this week. Check out her contribution below:

Do you think you can do better than Frances? We’ve raised the bar and will award the next winner a $25 iTunes gift certificate. Try your hand at this week’s John Nelson cartoon, found at the top of this post.

If you are unsure how to work our commenting plug-in, check out this sweet little screencast we created to demonstrate the process.

You can’t win if you don’t play. No limit on the number of entries.

We will review all submissions and feature the winner on the next time around.

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  Moe's Tavern Create a mobile version of your website with Mofuse

Posted by tom klein at 8:17 am

Although the iPhone lets you surf the web with a regular browser, despite the hype, most of the world is not on a smartphone. It’s still a good idea to make your site mobile-friendly.

A service called Mofuse (short for mobile fusion) will create a mobile version of your website or blog in a matter of seconds. Technically, it’s an RSS feed with mobile-friendly packaging, but all your readers will notice is the fact that they can browse your site from their hand-held device. To get started, enter your url or RSS feed into the Mofuse mobilizer (found on their homepage). The system will generate a custom .mobi url (check out http://feedgrowth.mofuse.mobi on your phone) and prompts you to create an account. Your new mobile site launches immediately and through your account administration panel, you can customize the design of your site, add your logo, or switch your mobile site to your own domain.

Mofuse already counts feed growth favorites!, ReadWriteWeb and Mashable, as users. The company recently discarded their old subscription-based business model to focus on developing a mobile advertising network, which they hope to release later this year. This means you get the Mofuse mobile platform for free, including site analytics and customer support.

It's not uncommon for readers to jump from their computer to their mobile and back again throughout the day. Mofuse has a built-in deli.cio.us feature that lets you bookmark the full HTML url of an article, so you can continue reading after you put your hand-held down.

Marketers have been heralding the "Year of Mobile" for awhile now. Mofuse developers are hedging their bets (and their revenue) on mobile advertising to support their service. It doesn't really matter what year it is, there are some smart, low cost ideas like this one to get the ball rolling.

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