Lime aid Collect customer data with open source survey tool LimeSurvey

Posted by tom klein July 30, 2008

One of the best ways to get feedback from your customers is to ask them to participate in a survey. Unless you are living in the dark ages, you probably know that surveys have gone digital. Unfortunately, many services make you pay by the survey or, gulp, the question.

Not so with LimeSurvey. LimeSurvey is an open source survey software that offers unlimited surveys and control over the design and functionality of the questionnaire. Check out the demo. Limesurvey has a many features- here are the highlights:

  • unlimited number of questions
  • unlimited participants
  • open/closed group participants
  • multi-lingual
  • 20 different question types, including conditional questions
  • picture and video integration
  • invitations and reminders
  • template editor
  • easy import/export of raw data (CVS, PDF, Excel, etc)

LimeSurvey is a free download, but you will need to install the software on a server with PHP 4.2 and a MYSQL database to store all your LimeSurvey information. While it may sound confusing, it is a straight-forward installation for a web developer.

Bottom line, a survey tool like LimeSurvey is an easy source for perspective (and intelligence) on your business relationships. There’s no need to stay in the dark.

Don't have the time or the resources to run LimeSurvey? The company is currently holding a closed beta for LimeService, a fully-hosted and managed service for the LimeSurvey software. To join the beta, fill out this application.

It's good to gauge customer satisfaction levels from time to time, but data and insights are the real gold we're mining here. Surveys can uncover trends in customer preferences, habits, and spending.

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One Comment on “Collect customer data with open source survey tool LimeSurvey”

  1. I agree, Limesurvey is a tool you can choose. But as such it is only part of the puzzle. You'll need the right questions in order to get the right answers, you'll need a good lay out for your questionnaire, you'll have to test it prior to using it and to host it with good performance and back up facilities. We at http://enquete.delarte.nl do all this and more in The Netherlands. We have been using Limesurvey for over 5 years now. But don't focus on the technology too much. We can do that for you. Jan-Willem posted on

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