We’re a fan of web-based project management tools (Basecamp, ActiveCollab, Thymer, etc). They house all your project minutia (files, deadlines, conversations, etc) in a single location and streamline workflow processes.
But what if you have more than one process or different departments involved in the same project? You need a project management software that takes into account the different ways that we all work.
That’s where Colabolo comes in. It’s part project manager, part issue tracker, and the ideal tool for a company whose business team includes web developers or IT professionals (not unlike Digital Scientists). Colabolo lets you have multiple workflows and customize workflow templates to suit your needs. For example, you can create a custom workflow for order processing for your sales department and a help desk workflow for your IT department.
Colabolo is a desktop application, built on the Adobe AIR platform. This means users can use Colabolo offline and the system will sync files next time you are connected to the network. It operates like most project management tools, but there are some standout features for issue/bug tracking (especially for bootstrapped companies that want to give the appearance of a fully operational help desk):
- Customers can email issues, and the system will automatically create a ticket in the system
- Project managers can then comment on the issue or assign issue attributes (type, priority, assignee, description), choosing whether or not this reply will be emailed back to the customer
- Ability to attach files to issues through an easy drag-and-drop interface
- Timestamped comment threads
Colabolo is a free download while in Beta, but eventually it will move to a monthly user fee model. The trade-off is unlimited projects, issues, and files.