Breaker 1-9 Let site visitors contact you with a Yackpack Widget

Posted by tom klein April 30, 2008 at 7:00 am


You can burn through a lot of brain cycles trying to figure out how to get your site visitors to fill out a form or call a phone number.

Why not think like an 8 year old, and invite your visitor to just click a Yackpack Walkie Talkie Widget right on your site? Your visitor clicks on a widget and connects directly to you. Simply visit the site, create your widget, and then embed the code in your site. While it’s not a great idea for high volume sites, it does give you site visitors another way to contact you. If you only get a few visits per day and want to make it very simple to reach you, here’s a fast an easy way to provide an alternative to an email form.

That’s a big 10-4.

All you really need to use this system is a computer microphone and speakers or a headset. You need a way to make your voice heard (microphone) and a way to hear others speak (speakers or headset). Most new laptops and desktop systems have all of this stuff built in.

When it comes to generating leads, it’s a good idea to not underestimate how lazy your prospects are. Anything you can do to make contacting you painfully simple will usually translate into incremental leads.

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  Advertise your ideal search terms to attract users It’s good to be King

Posted by tom klein March 31, 2008 at 2:30 am


Many people have just given up trying to guess correct domain names for companies or brands. They’ve gotten to the point where they just type everything into the search bar first, then go from there. This behavior might be something you can capitalize on if you have a domain name that’s not just perfect for your brand or company.

Try advertising your search terms, in addition to your domain. For example, local Atlanta running store Phidippides has a very difficult domain name - it’s nearly impossible to spell. In case you were wondering, the company was named after the original marathon runner. While the brand name has authenticity in spades, what makes it tough is the fact that even spelling champions hesitate before all of those p’s and d’s. In addition to using its domain name, Phidippides should tell customers and prospects that they can find their website by simply Googling “running shoes atlanta.”

Because the company comes up as the first result in a Google search, it’s a great way to reinforce that they are indeed the definitive leader in running shoes and apparel. And, even better, by driving more people to their site with search, they’ll only reinforce their number 1 position. Oh, and of course, they will be able to stop worrying about the fact that no one can spell their name.

Try using your idea search terms on items that aren’t permanent, of course, because you don’t want to advertise the terms unless you’re at the top of the heap. If you’re not no. 1, work to find that perfect phrasing that describes your company or brand and returns your name first. It’s not that hard to do.

Remember, this is a chance to do some marketing. If you’re going to optimize your site for a phrase, remember to choose a phrase that is easy to remember, communicates your key brand benefits, and, well, we can’t forget, is easy to spell.

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  Won't you flick Advertise to youth on free mobile network Blyk

Posted by tom klein March 21, 2008 at 2:30 am

How is it that it costs 3 dollars for a 15 second ring tone and it costs nothing to receive hours of entertainment on the TV? Maybe it’s the phone that’s overpriced.

Now, in the UK, 16-24 olds can get free access to mobile phone calls and SMS’s from Blyk. What’s the catch? Well, in exchange for receiving 217 free texts and 43 free minutes to any UK mobile network, they agree to receive up to 6 advertising messages every day. They deliver these benefits just by sending a monthly SIM card, not something that’s really possible in the US just yet. Some large advertisers are lining up to serve up ads to see what it’s like to have a direct line of sight to 16 to 24 year olds (first in UK, but eventually throughout Europe).

If you’re looking to do the same, well, in Europe at least, here’s your chance.

There’s a lot going on in this free service. In addition to serving up advertising, it’s also a vehicle for marketing research. Recipients are polled regularly to gauge their preferences, ideally to help target the advertising.

With new media delivery mechanism there are opportunities to rethink existing business models. As entertainment moves from TV to mobile phone, we’ll no doubt see a lot of new permutations.

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  Place ads in targeted vmail and texts with Jangl Dance, dance, Mr. Bojangles

Posted by tom klein March 17, 2008 at 2:30 am

We’ve gone from 7 digit wire line phone numbers to 10 digit numbers that we can take with us. But now that everyone has an email address, what good is voicemail?

Thanks to Jangl, voicemail will live on. With this system, you can send a voicemail to anyone’s email address. It’s as simple as it sounds. You indicate the email you want to reach. Then, the system creates a phone number for that email. Then, you call that number and record your message that’s sent to the original email. So, where’s the angle? The system sells advertising - so when the recipient of the voice mail calls to receive it, he or she might receive a sponsored message during the “ring time” while the system bridges the phone conversation (very similar to a “ring-back” tone).

If you’re looking to reach a young audience, here’s an interesting option.

So, who’s going to find this tool out there on the web? Well, they’ve done a great job of integrating with all of the major social networks, (e.g, Facebook), so people who are meeting online can begin to share voicemails, too.

This type of advertising may sound foreign, but it presents a great opportunity to reach people (who of course want to reach a number). It makes you wonder at what point the phone companies will offer free service in exchange for listening to these ads.

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  That's the last straw Use texting to develop customer insight with StrawPoll

Posted by tom klein March 5, 2008 at 2:30 am

Sometimes a speedy answer that’s at least directionally accurate is better than a slow one that’s definite.

One way to reach everyone in a poll is to use text messaging, as you’ll see in StrawPoll, built using Twitter. It’s a simple system that sends out a poll question per day and then lets you respond and have your vote counted by replying with a text message. Here’s how you can see it in action. Sign up for a Twitter account. Choose to “follow” the StrawPoll by simply clicking on the follow button. Then, all you have to do is wait to be notified of the next question. Once you receive it, reply by twittering “@strawpoll” .” This system will capture the results. What’s interesting here isn’t seeing which is the more important superhero power, flight or invisibility.

It’s getting a glimpse into how you might use a tool like this one to gather information from your customers, your employees, or your channel partners. Don’t you think that you would benefit from more input to help make the right decisions?

Straw Poll is an example of a mashup. It’s a service that takes advantage of another web based service to create something new. You can find out more in this guide to how to make your own mashup.

While it’s not likely to be helpful to get input for every decision, you could imagine that it would be helpful to know about things like competitor activity, important customer feedback, reactions to new product sales, and even up to date sales numbers.

Award winning Twitter mashups Twittervision (Google maps / Twitter mashup)

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  Wiener, book, and blood Target on-the-go customers with Google Mobile Ads

Posted by tom klein February 15, 2008 at 2:30 am

While search engines can certainly get you a lot of answers, your customers aren’t always sitting in front of a screen. If you’re a restaurant, coffee shop, or movie theater, how do you fish where the fish are?

Google Mobile Ads can help connect you to people who are searching while they’re on the go. This capability is so much like regular search ad placement that it’s easy to forget that it’s really a distinct offering. For example, if you go to google.com on your iPhone, you now see a page built specially for you. When you use the well-known Google search, you will find, in addition to search results, text search ads. You can make sure that your ads are included in these search results by indicating so in the same Adwords platform used for standard search ad placement. One simple click and now your ads are served up specifically to mobile search users.

The prognosticators forecast that US mobile search (ad) revenue will exponentially increase each year, from $83 million in 2007 to 3.8 billion in 2012, of course driven by a lot more mobile searching and a lot of ad placement by advertisers like you. If you’re selling an appropriate category of products or services (e.g., tire repair, coffee shop), now’s the time to make sure that your ads are available, wherever your buyers might be.

The popularity of mobile search is pushing companies to create mobile-friendly sites. Newer mobile devices, like iPhone & Palm Treo, were designed with mobile in mind and can view both mobile-enabled and standard sites.

Mobile search ads represent two great tastes in one great ad vehicle. First, because ads are served when users are searching, they are at some kind of decision point. Second, because the search is happening on the road, users aren’t just contemplating, they’re likely ready to make a deal.

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  Send voicemail ads to your customers with Pingercast What say you?

Posted by tom klein February 11, 2008 at 2:30 am

Even if you go through the effort of getting your customers to provide their email addresses, you’re still going to have to do battle with spam filters to get your message to them. How can you make sure that your best customers learn about your new products, special sales, or anything that’s just right for them?

Try sending a voicemail ad using a service from Pinger. This service lets you create a voicemail and then send it to an individual or a group of people. Here’s how it works. You create a voicemail. You indicate the recipient(s) and then they receive a notification by text message telling them that they’ve received a voice mail message. It’s a convenient way to get a customized message in your own voice to a group of customers. Imagine how you might use this service just to remind everyone with an appointment that day. Or maybe if you want to send special messages to your best customers when you get in new products. Or, how about if you’re a politician or a musician and want to promote your latest, um, gig. You can use this system to send up to a 5-minute message to thousands of recipients (Pingercast).

No matter what you’re pitching, here is an unobtrusive way to reach out to your customers, fans, or even your groupies, and send them both a voice mail and a text message. And for small groups, it’s free. Why not give it a try?

This system can be a great way to reach out to your friends or customers around the globe as it works in many countries, including the UK, Germany, France, Brazil, and Israel, among many others.

What’s special here is the ability to send a message in your own voice, but to have it delivered by text. You can deliver all of your personality (or maybe some inspiring tunes) to help get your point across.

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  Inquiring minds want to know Let customers use text to go beyond print ads with Kwiry

Posted by tom klein January 15, 2008 at 2:30 am

Despite what seems like constant connectedness, it’s still so easy to forget stuff. Someone recommends an author. You hear a song you like. Importantly, your customer sees your print ad and wants to check things out online.

Now they don’t have to wait. With Kwiry, you can let customers create an online reminder to get more information, going beyond what’s found in a simple print ad. This is a free service that turns text messages into reminders that can be retrieved online. Imagine your customer comes upon one of your print ads in a dead tree publication (magazine). Instead of simply seeing a URL that can be tough to remember, she can simply text a reminder to 59479 (kwiry). They will store it on their website where your she can just login to find it, see related search results, and easily share it with friends.

Check out this example from Seventeen Magazine (PDF) to see how this might help you connect a print ad viewer to rich online content. Are you doing everything you can to get print readers to come to your online home?

If your customer would prefer to use email (imagine a dedicated Blackberry user), Kwiry also lets you do the same with email by having customers send a “kwiry” to save@kwiry.com.

This system’s ability to connect users of one media to another will just continue. Text messaging is a perfect way to drive people from traditional media to the web. Look for more text messaging tools on billboards, TV, and print advertisements.

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  You're fired Deliver mobile promotions with Cellfire

Posted by tom klein November 30, 2007 at 2:30 am

Ever take a trip down the interstate and decide to eat somewhere thanks to a billboard? Maybe even get a free pecan roll? Now you can deliver promotions that catch your consumers whenever they’re in the mood.

How’s that? You can use Cellfire to deliver mobile coupons that are activated when they’re needed. This service was inspired by someone who kept forgetting his coupons at home. You can use it to send promotions to your customers’ cell phone. When they want to redeem the coupon, they indicate such, and then the service shows a special code number. Customers can then show this code number to everyone from a cashier to a pizza deliveryman to get some kind of discount.

With this system, you can let customers use your coupon several times while also controlling the total number of redemptions (and of course control your budget). Companies that are using this system include Subway, EMI, Ben & Jerry’s, TGI Friday’s, Arby’s. Do you think your customers or prospects might decide to visit your store if they knew they had a coupon right on their phone?

Unlike most mobile services, this system also works if you happen to use a Treo, a Blackberry, or even an iPhone. The secret sauce here is the ability to provide coupon codes just in time, giving the provider of the coupon more control than traditional web coupons.

There’s just too much going on in consumers’ lives. No one wants to clip pieces of paper and carry them around. While promotions should be used sparingly so as to avoid training your customers to expect them, there’s a real benefit to staying top of mind and in the purchase cycle.

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  Middle of the road Embed ads in mobile games with Greystripe

Posted by tom klein November 28, 2007 at 2:30 am

While most console gamers are men, women make up approximately 50% of phone gamers. Didn’t realize people were even playing games on their phones?

You can reach them with advertising by using Greystripe’s AdWRAP Campaign Manager. This system lets advertisers reach mobile users with full screen interactive ads. If you have ads, then you have to have people playing the games. This ad campaign manager is the flip side of one of the most popular mobile gaming sites - GameJump. Over 12 million downloads later, it seems that users are fine with having to see ads before and after playing with games like Firby or Virtual Bear.

With high growth, competitors who make people pay (instead of using an ad model), and backing from Disney’s venture arm, there are big bets on this market growing quickly. Why not add mobile gaming ads into your repertoire to see if they punch your numbers.

Sure it’s great to be able to show an ad in an environment where people are staring at the screen. However, what can be the most powerful is taking advantage of the interactive nature of the phone - a phone call is always just a click away.

Gaming just keeps getting bigger. Games are really no different from magazines. They require real attention, but there are different ones for different people. Not everyone wants to make an origami flower or get the frog across the street.

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  Doc in a box Collaborate on sales and marketing projects from the road with Google Docs

Posted by tom klein November 5, 2007 at 2:30 am

Making things happen can be tough enough when you’re with your team and can have ad hoc conversations to keep everything moving forward. Then, you have to go on the road and everything falls apart.

Now you have a way to collaborate even when you’re on the road, thanks to Google Docs going mobile. As even the Apple website explains, now you can view your [Google] documents from anywhere on your iPhone. First, you’ll need to get your team to use Google Docs as the vehicle for sharing information. Or, see where we mentioned in Close the loop how you can use it for an inexpensive CRM system. Then, all you need to do is visit your docs using your iPhone and you’ll be able to see what’s been posted. From there, you can then track any changes over time.

These are the early days when it comes to moving office documents (and their creation and tracking) online. However, this trend is accelerating and we’ll no doubt wonder some day what we used to do when everything was trapped on our hard drive.

As you’ll see in this YouTube video, the mobile access is currently read only, meaning that you’ll be able to see and track what’s happened to online documents, but not actually change them. Look for capabilities to expand over time.

So much of leading and managing is having access and visibility to information, not necessarily creating it. It’s hard to even understand what benefits are possible with sharing tools like Google Docs until you experiment. Have you gotten started?

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  I see what you're saying Create instant sales reports with Jott

Posted by tom klein September 27, 2007 at 2:30 am

No matter the size of your sales force, every sales person has something that your company can’t survive without – rich information about your customers. If you find yourself waiting on salespeople to type up sales reports or are unhappy with post call blackberry messages such as “customer has questions” . . . you don’t have to wait anymore.

With Jott, you can help your sales team get their reports completed within minutes of completing a sales call. This simple service lets you record a voice mail and transcribe it into an email or text message. Based on how you’ve set it up, your sales team member can send the text to an individual or any number of pre-set groups of people.

While this service has a lot of other obvious uses (such as keeping you from sending emails and texts while trying to drive), the most important one is keeping you close to your customer(s). Why are you waiting on such critical information when this tool is free?

What’s interesting here about the technology is the lack of it! Messages are sent to India and transcribed by Jott employees, not fancy voice recognition software.

Use this immediate feedback as a competitive weapon. How impressed will your customers be when they have same day or near immediate responses to their concerns? Maybe enough to close the deal.

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Rated X Send your web content to a mobile phone with feedm8

Posted by tom klein September 25, 2007 at 2:30 am

Want to give your customers something interesting to read on long elevator rides when they don’t want to look at their shoes and want to feel important?

You can easily make your company’s blog available on most any phone, using Feedm8. Let’s use a slightly demented but occasionally interesting digital marketing site we know of as an example. Enter your blog/site in this signup form, make the ceremonial offering of your email address, and then you’re presented with options to promote the cell phone friendly version of your site.

As we described in Kiss the Problem, when you give users code for putting content into a site, it’s more likely to get use. In this example, by simply copying and pasting the HTML this service provides, you can create a handy service and make sure your content gets read.

Your customers or prospects who come to your site can see a simple link, maybe one that says Read on Mobile. Alternatively, you can just put in a nice button (try it!) :

Now, when they’re looking for something interesting to read, your customers will find your site on their phone in an easy to read format. Don’t they deserve a mobile version from you?

This service is made possible by the letters R, S, and S. This simple syndication makes it easy to take content from a website and do just about anything with it. And, pay close attention. The reason this is all free for you? Yes - it’s advertising. This service adds an ad wherever they put your feed. Look closely one more time at what shows up on your reader’s phone.

While this service doesn’t divulge much in the way of traffic numbers, this is no doubt going to be a popular way to take all of that effort that went into creating web based content and move it to the next frontier. It might be a good idea to go ahead and start advertising.

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  Sell-phone Target high end iPhone users (and others) with AdMob

Posted by tom klein September 5, 2007 at 2:30 am

Targeting is a lot easier to talk about than it is to do. You would think that all of this new technology would make it easier to reach specific types of consumers based on what technology they use. And you would be right.

Admob will let you target, for example, only users of Apple’s new iPhone. Admob is the largest mobile advertising marketplace, where advertisers can set up and place an ad for mobile users in a few minutes. To target iPhone users (or for you Apple non-believers, it works to target Blackberry phone models, too), simply choose Apple as the targeted phone manufacturer when you’re presented with the option.

From there, you can create your simple text ad, and even connect users to the Google Maps capability as they describe in this Starbucks example. If you know that your targeted users carry iPhones, why not give this a try?

Admob has traditionally been focused on reaching users of sites that have designed only for phone use. Therefore, while it’s intriguing to be able to target only users of the iPhone, they may be less likely to restrict their surfing to mobile-only websites, as say users of a RAZR or Blackberry might. Only time will tell, but we’ve included some (speedier) iPhone optimized sites for your perusal.

What’s really special about targeting iPhone users with Admob is the ability to go beyond simple clicking on text ads and to really put all of the capabilities of the iPhone to use, maybe pointing to a site on a map, adding an item to your synched calendar, or even downloading something to read later.

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  In the zone Snap, send and sell from your phone with IQzone |

Posted by tom klein September 4, 2007 at 2:30 am

It’s hard to overestimate the opportunities that exist now that just about everyone carries around a cellular phone. Of course, we can all jabber on and on about what we’re having for dinner, but there are also opportunities to either rethink businesses or dream up extensions of what you currently do.

Look at IQzone as an example of how you might enable your sales force to offer ancillary services to your existing customer base. This service lets anyone snap, send, and sell - simply snap a photo or capture a video and then send it by email to create an instant classified ad. These ads don’t just stay on this site, but get broadcasted to other ad sites, such as Google Base and edgeio. What’s interesting here is the idea of creating a marketplace by letting people identify and submit simple ads on the fly.

If you have a sales force for industrial products, imagine using them to create an instant marketplace among your customers of, say, second-hand equipment. With a minor upfront investment, you could leverage your roving salespeople to provide a new service to your customer base . . . and earn a few points in the process.

You don’t even need to have an account to create an ad listing on IQzone. Try it now to see what we mean. Take a picture and send it (either with or without a photo) to ad@iqzone.com. Your output will look something like this ad for a beloved duck toy.

When you post an ad, do your best to choose a compelling picture and add a detailed description. This system isn’t eBay, so you’re not really committing anything by putting up an advertisement.

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Who let the fly in? Create a mobile social network of customers with Frengo

Posted by tom klein August 28, 2007 at 2:30 am

Your best customers have something in common - their interest in your brand and your category (of products or services). We’ve spoken about a service named Twitter (see Stay close to mother hen ) that lets you stay connected with your customers by text message. Now there’s a more robust offering that helps you create a mobile social network with your customers.

Frengo lets you create text messaging channels called buzz, then invite people to participate (by mobile or web). Once you’ve created your channel, you can then interact by text message with your members. You can keep these text messages private (restricted to your members) or let anyone follow it by opening it to the public. There’s almost no limit to interesting content - imagine updates from the latest industry trade show, a fashion show, or even a sponsored sporting event. Or, you can just push original content, say a groovy growth idea, to anyone who subscribes.

Your customers can follow your brand wherever it goes - all for free.

To add to the mix, Frengo awards points to members who subscribe to your channel. Members can then redeem points for things like ringtones, MP3 players, digital cameras and game consoles.

Just as with MySpace, the early adopters of Frengo tend to be musicians, like Gwen Stefani. The system makes it easy for fans to follow an artist on a tour, and similarly, makes it easy for an artist to keep fans up to date and, importantly, listening to the latest tunes.

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who's on first? Inspire mobile social networks with Dodgeball

Posted by tom klein August 20, 2007 at 2:30 am

Today social networking is most associated with websites like Facebook or MySpace. However, the real social marketing device isn’t a website that you can access from your laptop on our desk . . . it’s in your pocket.

Dodgeball (owned by Google) shows you how social networking can take advantage of the fact that everyone carries a mobile phone. What’s interesting here is how the combination of mobile phones and social networking can bring together people. Members of this system sign up and confirm their cell phone number. Then, they check in with the service, say when they’re at a bar. The service will then let their friends know where they are and also alert the member if friends or friends of friends are anywhere nearby.

In the same way, you could create a social network today, using low cost tools, and combine it with basic mobile phone capability to keep your customers close to you. While it’s not as easy as just flipping a switch, it could help you retain your existing customers and bring them back to your business more frequently.

This system does not rely on any GPS type of services. Users indicate their location when they communicate with the service. The system knows where (mostly) bars and restaurants are located in the covered cities and can then calculate when people are located close by. The age of GPS will make this type of service even more appealing.

For bars, restaurants, or even coffee shops, this sort of service might b enabled to make it easy to let people know when they’re close to a specific location (e.g., you’re somewhere near the Chik-Fil-A). From there, it just requires some imagination to send along a promotion as well.

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  What's on deck? Let users move content to their cell phone like 3 Guppies

Posted by tom klein August 14, 2007 at 2:30 am

Here’s the deal. Your cell phone runs on a closed network that belongs to your cell phone company. Your laptop or website connects to a network called the internet that is open to the public. Where does the opportunity lie? Connecting these two networks.

3 Guppies gives you a vision into how this can be done. It lets users transfer any music, pictures, videos, or MySpace information from a website to a cell phone. Users can simply install a mobilizer widget that in turn lets them send pictures and videos on that page to any cell phone, with just a simple click. Alternatively, with this same widget, your friends can turn your pictures into cell phone wallpaper or watch videos on the go.

While this site is free, the lesson remains the same. Your users are trying to move content from one place to another. While not everyone can develop an application to transfer content, how about just creating a separate section of your site with optimized sizes and formats. Or, how about making it easy to send content by text message?

If your buyers want to move content from the web to their phone, how easy are you making