Train in vain? Turn your team into web experts with Lynda

Posted by tom klein January 22, 2008 at 2:30 am

As with so many things in life, the best way to learn about using new, web-based tools and technologies is to just get going. However, even when you climb Mount Everest, you’ll probably want a guide. Who can play that role on the web?Well, you can turn to Lynda to walk you through how to use many different web technologies. She’s not a person (well, actually, she is), but a web based catalog of training materials.

For a subscription of as little as $25 per month, you or your team can gain access to how-to guides to: podcasting, blogging, search engine optimization, and even eBay. Training is video based, self-paced, and surprisingly easy to follow. This site features approximately 290 different training courses.

The next time you’re looking to tackle something like blogging (and here’s a ton of blogging ideas for you), you have somewhere to start. Or a guiding hand for anyone on your team.

Have a big team to manage? This site also offers a multi-user program that lets you manage more than 5 people, making it easy to track who takes what course. Also, with more people, you’ll qualify for program discounts.

Almost everyone learns by doing. When you’re talking about marketing investments, your marketing is only going to improve when you improve the ability of your marketers. If you don’t know it when you see it, you’ll never find it.

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  Que buscas? Make sure to be found in the Wikipedia of search

Posted by tom klein January 11, 2008 at 2:30 am

We’re all familiar with the Wikipedia (as we discussed in Never too many cooks), the online, user-edited encyclopedia. What would happen if a search engine worked the same way?

We’re about to learn with Wikia, a people driven (as opposed to algorithm driven) search engine, created by the founder of Wikipedia. Wikia’s search engine results are built on trusted user feedback from a community of users acting together in an open, transparent, public way. In other words, you will need to put your own search results into the site, so the search engine can find them. You can do that for free by helping to create “mini-articles” that appear at the top of search terms.

While remembering the rules of Wikipedia (don’t add the equivalent of spam), now’s a good time to go ahead and enter your company and brand information, so it appears in appropriate search results. You never know who might be looking.

The battle between this approach to search and Google’s approach will no doubt be interesting. Which is more likely to deliver the search results that you really want - a tireless insect-like army of editors from around the globe or a faceless algorithm that lives in Mountain View, CA?

Search is at the heart of the Internet. Despite the clear leader, there remain many search engines that are dominant in particular industries or geographies. Don’t forget to ensure the accuracy of your listings in these as well.

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  Next on the list Inspire custom search opportunities with Get It Next

Posted by tom klein December 14, 2007 at 2:30 am

You don’t have to leave search up to the big players. There’s an emerging class of search tools that are more targeted and easier to use.

Getitnext represents how a custom search tool can add value to a site that has a lot of content. In this case, the site in question is eBay. Getitnext clears out the extraneous, and often erroneous, items that pop up in traditional eBay search results. Users are presented with more accurate results and incentives like real-time auction countdowns and shipping-included cost. The Find a Deal feature serves up prime items with zero bids and less than 4 hours remaining in auction, essentially doing the legwork for the customers in search of a deal.

Consider partnering or (for you big guys) building a custom search that makes it easier for your customers to find you, shop, and then buy. Auto dealers would be a good example.

This search tool simply puts eBay’s API to work to deliver better, easier to understand results in front of potential buyers. This targeted search should also serve as a potent advertisement for how offering an open API to your online market or software can create value for your customers (and maybe an acquisition target).

Remember, in this day, driving search results is becoming closer and closer to what’s also called merchandising. If you can ensure that customers and prospects can get at the information they want, you’ll go a long way toward closing the deal.

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  Pimp my search Implement search on your site with Google Custom Search

Posted by tom klein November 8, 2007 at 2:30 am

If there’s one thing that most people seem to understand, it’s that customers and prospects like to use search engines to find what they want. So, do you have a good search engine on your site?

Now there’s no excuse, because you can easily implement a Google Custom Search Engine. As you might imagine, this service let’s you apply Google search technology to any site or combination of sites that you choose. First, you choose which sites you would like to search (i.e., indicate that you would like to search every page on your company’s domain). Next, you get a simple code that you can put on your site. There – it’s done. Anyone can come to your site and search. You can even put your logo on the results page, just like this good looking version.

For the $100 business edition, you can control advertising on search results pages and customize just about everything you see. Why are you still making your customers dig through your site to find what they want?

There’s a remarkable array of options for customizing your custom search engine (CSE). There are two versions - a linked CSE where the specifications (what and how to search) are stored on your site and a store CSE where the specification is stored at Google. When you store the data, you can control more.

You’re not done when you’ve put your search bar in place. What else is there? Once you have search, you need to analyze the data regarding what gets searched and what gets clicked on. This system can help you do that, too. Search results should be a primary input into your next site redesign.

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  What's new pussycat? Drive site traffic by placing search ads informed with Google Hot Trends

Posted by tom klein October 9, 2007 at 2:30 am


It’s easy to forget that you can create and place a search ad in less than five minutes. That speed and ease of placement don’t usually get you anything . . . but now they can.

Try using Google Hot Trends to combine the “in the moment” thinking of traditional PR with the tracking power of search advertising. Hot Trends reflects what people are searching for … right now. It doesn’t highlight what’s hot based on sheer numbers (boring terms like weather), but by focusing on sudden surges in popularity.

For example, a recent Hot Trend is the search term deceptively delicious – the name of a new cookbook by Jerry Seinfeld’s wife. You can use this knowledge to create a related search ad that drives traffic to your site. Here’s one that we put in place in a matter of minutes.

For as little as cents per click, you can target your search ads at the hottest trends. Give it a try.

Hot Trends shows related searches, a search-volume graph, and the top cities. It also displays news, blogs, and web results to provide context and ideally help you understand why the search term is so popular. With hourly updates, you can always put your finger on the pulse of the web.

What’s critical here is applying some analysis and logic to determining the alignment of your brand’s target and the search user who is driving the trend. For something like a cookbook targeted at creating healthy meals for children, you should be able to figure out if it’s a good fit or not. It’s not always so easy.

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