Check it Out! Create an instant, trusted e-commerce experience with Checkout by Amazon

Posted by tom klein August 1, 2008 at 6:50 am

Shoppers are often weary of handing over their sensitive financial information to an online store. Even worse, so many companies are ill-equipped to really understand how to protect valuable customer information once they have it.

You can put your customers at ease by using a name they know and trust - Amazon. Checkout by Amazon gives private sellers the same e-commerce solution as the “big store”. Existing Amazon customers can use their Amazon accounts on your web site or the fast checkout feature, Amazon 1-click, which eliminates the hassle of filling out shipping and billing information. Checkout has tools for managing the purchasing process, including shipping, sales tax calculators and printable mailing labels.

In return for providing this array of services, Amazon collects a small percentage of the sale and a transaction fee. Technically, there are no software start-up costs, monthly charges, or contracts. Amazon only makes money when you do. Why don’t you give it a try?

1-Click ordering is automatically enabled for buyers who have turned on 1-Click in their Amazon.com account. Buyers can simply click the 1-Click button to place orders using the default shipping address and payment method on their account without leaving your website.

So many companies over-estimate their need for a full blown e-commerce solution. If you're wondering if you might be able to get a store up and running, the best idea is to start with something small to see if you'll be able to get enough people to close the deal. Once you've built some kind of following, then you can trade up to a more sophisticated solution.

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  Don't they make cheese? Create an online store with open source Magento

Posted by tom klein June 10, 2008 at 7:00 am

So many people are frustrated with e commerce solutions that feel more like straightjackets. If you’re ready to take the bull by the horns, there are open source options . . .

Magento is a one-stop shop to manage and sell your products online. The open-source platform allows merchants full control over their eCommerce business and the underlying software that runs it. With Magento, you can create feature-rich, professional storefront including:

  • multiple images per product, with zoom-in capability
  • product reviews and ratings
  • stock availability
  • shopping carts and wishlists
  • suggested or optional product lists
  • send to a friend” product referrals
  • customer service and customer account management
  • full online payment options and integration with Google checkout, Paypal, and Authorize.net accounts

But some of the best features of this platform are on the back-end. Magento gives merchants the ability to customize their database and manage their inventory, orders, and customers from a simple and easy-to-use web interface. Pull sales reports and user analytics like cart abandonment rates and most popular products. Set RSS feeds to notify you when new orders pop up or customers leave a review.

While it may not be for the faint of heart, it’s at least worth a bit of sniffing about if you’re interested in making your platform part of your secret sauce.

Although Magento is a free solution, it's not recommended for the technically un-savvy. You will need basic PHP programming skills to set-up your database and arrange your catalog. Magento offers installation services for a flat $149.

For most people, e commerce just boils down to basic blocking and tackling - managing payment, keeping track of inventory, letting customers see what's for sale. However, if you're looking for more of DIY project that gives you flexibility, open source may be the way to go.

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  ... Till you drop! Connect with or influence shop-a-holics with ThisNext

Posted by tom klein May 29, 2008 at 9:30 am

Every market has its “lighthouse customers” - those that are going to be out ahead of all of the others (and ideally the ones that will show everyone else the way). The challenge - how do you find them?

One easy way is to submit your product to ThisNext. It’s a community of people who are such enthusiastic shoppers that they want to tell the world about their latest purchase - ranging from what’s a good baby gift to where should you buy tires. The site lets its users engage in shopcasting - a combination of shopping and broadcasting.

In any case, if you are looking to introduce your product to potential buyers, you can submit your product to the site and they will consider sharing it with their mavens (their most enthusiastic shoppers and reviewers).

This is an easy way to engage in some targeted sampling that may help give your new product a little more oomph in the marketplace.

Another interesting aspect of this site - you can view what's hot in different cities. Maybe you'd rather stay on top of trends in Tokyo, not Peoria.

When it comes to building buzz for your new product or new brand, building positive word of mouth with influential shoppers (often by sampling) can have an outsized influence on the success of your launch - don't leave it out of your plan.

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  Enough with the fighting Cut your target’s switch costs, inspired by BankSwitcher

Posted by tom klein April 2, 2008 at 7:00 am


You can run all of the ads that you want and you may not get your target to do what you want. Depending on the category of product or service, sometimes it’s just too hard to overcome the switching costs. Especially in banking, now that everyone uses services like electronic bill payment. We won’t say that consumers are inherently lazy.

Think about how something like BankSwitcher might be able to help you. It’s a tool that simply makes it easy to switch from one bank to another. Users indicate what bank they currently use and which one they would like to switch to. Then, it asks you to go to your online banking site and download a detailed file of transactions and account balances. Then, it asks you to indicate which things you want to change and which ones you don’t. The point here is that there’s more than one way to skin a cat.

If you’re facing an entrenched competitor with what appear to be high switching costs, don’t forget that there are ways to make it easier to switch to your camp. Have you made the effort to put tools like this one in place?

This is a relatively simple site, but it accomplishes an important objective. It provides a clear process and step-by-step instructions. If you make the steps simple enough, you can walk consumers through just about anything (online tax prep comes to mind).

So few companies put much effort into helping switchers, with Apple being a notable exception. Check out their Switching 101 site aimed at anyone who’s changing to a Mac from a PC / Windows machine.

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  Pick a P, any P Outsource e-commerce fulfillment with Shipwire

Posted by tom klein March 12, 2008 at 2:30 am

We might be biased, but we tend to think that all of the fun in e-commerce is in the marketing and selling - not putting stuff in boxes and handing them off to the guys in brown. Or whatever color you prefer.

That’s why a company like Shipwire can be so helpful. If you sell something online, they can help handle all of the warehousing and shipping. That way, you can focus on things like optimizing for search, improving your merchandise and merchandising, and even investing your time and effort in marketing. To get things going, first you arrange for your inventory to be sent to one of their warehouses (there are several). Then, once you’ve integrated with their service, when you close a deal on your site, they will handle the processing and shipping. So, is there any catch?

Nope. Unlike many other services, all you have to do is pay a monthly fee for storage, and then a per item fee for shipping. Do you want to sell something, but not deal with the hassle? Here’s how.

Want to see how it works? You can take them up on their offer of a free trial. You can see how their system works by having them handle the warehousing and shipping for 6 of your items.

There’s something that’s maybe even more important than having someone else handle warehousing and shipping. By spreading your inventory across multiple locations, this service can also reduce the time your customers wait for delivery. That might even be worth paying more for.

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  Speed to market Create a simple, well-designed store with Shopify

Posted by tom klein February 19, 2008 at 2:30 am

Even if you’re just getting started with selling something on your site or just have a small business that’s finally ready to move beyond a brochure, it doesn’t mean that you want to sacrifice your sense of style.

Nor will you have to, thanks to the e commerce offering from Shopify. You can create a store in about 5 minutes. Provide the requisite email and password, then choose a domain, then pick your initial design. There, you’re done. You have a store and administrative sections where you can add products, set up advertising, or even enable coupon codes. While this sort of e commerce option won’t give you everything, it can get you moving quickly with a basic set of options for managing your online sales. In addition to the setup, you will also need to choose how you would prefer to process payment - every merchant’s favorite part.

Oh, and best of all, you can set up a store and sell up to 10 SKU’s for free. Otherwise, the system takes both a transaction fee and a monthly charge. Try the free system - it’s a great way to see what happens behind the scenes and build your own skill set. Why not dive in?

This service provides a simple set of steps that explain how to set up an online store. Start with your store, upload your items, and choose a payment method, then a shipping method. The back end steps are clear, so you can focus on the design and merchandising.

While the design options provided in this system are simple, what’s important to note here is that you can have your shop designed to look as you like. It’s usually worth it to engage a web designer who knows about usability and can make sure your customers can close the deal.

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  Ether bunny Create instant phone service revenue with Ether

Posted by tom klein January 31, 2008 at 2:30 am

When you’re looking for a way to generate incremental revenue but don’t have much leeway to charge more for your products, what can you do?

Try creating a new stream of service revenue with Ether. It’s a simple system that lets you charge your customers when they call your Ether phone number. When you sign up, you indicate your rate (either by the hour or the minute). The service provides you with a free phone number / extension that you can then publish as part of your new service.

When customers call the number, they’re charged by the system. The system makes money by taking a 15% cut of what your customers pay.

Whether you want to turn your free customer service or support into a paid version or maybe want to add something special for a targeted segment, here’s an easy way to get into the service business in just a few minutes.

For an example of what you might accomplish with this service, take a look at Luminent Counseling, a counseling-and-therapy directory using Ether to handle paid phone sessions.

The secret to driving service revenue usually depends on your knowledge of your targeted segments. There are probably segments of your market that actually want to pay for a higher level of service. You may need to do some work to figure out which segment(s) those are.

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  Score a kilo... of bytes Sell electronic downloads with e-junkie

Posted by tom klein January 18, 2008 at 2:30 am

So many service companies think that e-commerce just isn’t relevant for them. Not true. Your company may be expert in the production of electronic assets and need an easy way to sell online … and then download.

E-junkie is a service that lets you sell downloadable merchandise directly from your website. Just about any electronic media is fair game, with no bandwidth limitations. E-junkie stores your files on their secure server. When a buyer makes a purchase (e-junkie provides an integrated “fat free” shopping cart), they are routed to a payment processor, like paypal or google checkout . When the transaction is completed, the processor pings the e-junkie server, which notifies both the buyer and the seller via email, and and starts the download process. Voila! Buyers get their merchandise instantly, with very little effort on your part.

Are you sitting on electronic assets (reports, research, software) that might earn a few dollars? What’s the risk in hanging it out there for sale?

What does all this cost? E-Junkie charges based on the number of products you sell and the storage you need. This system charges a monthly subscription fee (starting as low as $5) but no bandwidth or per transaction fees.

So much of self-publishing assumes one simple thing - it’s usually going to be for free (such as … this article). However, this tool can help you turn articles, research, poems, artwork, or just crazy rants into dollars. See their self-publishing guides for some ideas about how to get going.

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  Let's talk shop create a customer feeding frenzy

Posted by tom klein December 19, 2007 at 2:30 am

Word of mouth refers to the sometimes mysterious way that one customer might contact or influence another potential customer. From the beginning, the web has been a powerful vehicle for referring a friend … to just about anything.

Now there are tools that can help you go beyond a simple email referral, such as BazaarVoice. It’s a service that lets businesses put user-generated content like comments, ratings and reviews to work with no help from your IT department. While it does take some IT effort to get it implemented, this company will actually host all of the content and do the heavy lifting. The point here is that it doesn’t take much to let your customers provide reviews and feedback.

If you want to build an Amazon-like customer community, here’s how. Relevant and credible customer-reviews influence online purchasing more than traditional marketing channels. Just talk to your friends.

The reason why it takes about 20 hours to set up the service on a simple site is their ability to integrate the design of the reviews with the design of your site, including elements like rating icons and product attributes.

Word of mouth is often the most powerful friend (and enemy) of a marketer. With new social networking tools like Facebook, what used to be limited to casual conversation can now be broadcast across thousands of “friends” with no effort.

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  Why buy the cow? create a customer feeding frenzy

Posted by tom klein December 17, 2007 at 2:30 am

Every time you buy an asset, you’re adding to the capital base on which you have to earn a return. If you’re looking to make sure you’re getting the most out of every asset, now you have a new opportunity beyond your current business.

Zilok is a rental service that allows people to connect online and rent things out for a simple daily rate. Think of it as eBay but for rentals. Users enter into their own rental contracts and arrange the item hand-off. Similar to Ebay, Zilok also runs off of a basic search engine and offers a community forum for gathering ratings and feedback. Features like a built-in map and an item availability calendar help users manage the rental process. Currently, Zilok only offers a handful of items in a few cities, but the site is growing.

If you want to turn any of your company’s assets into more revenue, here’s a good way to do it. It may be too early, depending on where you live. Stay on top of this site if you think you’re a good candidate.

Registering for Zilok and renting items is currently free. However, the site will likely take a cut of the action as soon as the site has generated enough interest and transactions - sometime in 2008.

Remember that you might not be aware of the assets you actually have, so this idea might be best passed along to your office manager or maybe the person who runs your warehouse. Revenue is revenue, so don’t leave money on the table.

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  Next on the list create a customer feeding frenzy

Posted by tom klein December 14, 2007 at 2:30 am

You don’t have to leave search up to the big players. There’s an emerging class of search tools that are more targeted and easier to use.

Getitnext represents how a custom search tool can add value to a site that has a lot of content. In this case, the site in question is eBay. Getitnext clears out the extraneous, and often erroneous, items that pop up in traditional eBay search results. Users are presented with more accurate results and incentives like real-time auction countdowns and shipping-included cost. The Find a Deal feature serves up prime items with zero bids and less than 4 hours remaining in auction, essentially doing the legwork for the customers in search of a deal.

Consider partnering or (for you big guys) building a custom search that makes it easier for your customers to find you, shop, and then buy. Auto dealers would be a good example.

This search tool simply puts eBay’s API to work to deliver better, easier to understand results in front of potential buyers. This targeted search should also serve as a potent advertisement for how offering an open API to your online market or software can create value for your customers (and maybe an acquisition target).

Remember, in this day, driving search results is becoming closer and closer to what’s also called merchandising. If you can ensure that customers and prospects can get at the information they want, you’ll go a long way toward closing the deal.

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  The freshmaker Enable e-commerce for services with Freshbooks

Posted by tom klein November 29, 2007 at 2:30 am

We live in a service economy, but e-commerce seems so far to be restricted to companies who sell stuff - not services. Every invoice, whether it’s for pest control or custodial engineering, presents an opportunity to join the party.

If you manage a service company, consider using Freshbooks to let your customers view invoices and pay online. If your current version of invoicing is to write up a word document and email it, you’re going to be in for a treat. You can sign up for free (to try it out with just a few clients). Set up a client, create a custom invoice (really just upload your logo), and then you’re off and running. You can create an invoice in a matter of minutes. Then the fun stuff begins.

When your client receives the invoice (by email), he/she can follow a link to view it on your custom site (customized with your colors and logo). Once there, they can pay with a simple click of a button. The system lets you configure your system to receive payment via a long list of e commerce gateways (e.g., Paypal, Authorize.net).

If you’re looking to use every customer interaction to differentiate yourself from the other guy, here’s an easy way to do it that your customers will love.

In addition to creating an online client center to review invoices (and all past invoices) and estimates, Freshbooks can also help you manage time tracking. For those companies who need to track time and then turn around and bill for it, Freshbooks brings everything together.

Building a brand requires vigilance over every single interaction with prospects and customers. Don’t make the mistake of being a company whose front door is super slick, but when it comes down to blocking and tackling, you fail to make the grade.

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