On a clear day Manage marketing workflow with Alfresco

Posted by tom klein January 2, 2008 at 2:30 am

So often a marketing mistake results from what you could describe as a version control problem. An old version of a marketing item (e.g., a press release) is mistaken for the real version … and trouble ensues. Cringe.

To avoid this kind of problem, consider using the open source (free) content management tool called Alfresco. This system looks like a shared hard drive (what many people use today to share documents). However, you can create rules that are attached to documents. Things like who needs to approve a document for it to move forward. From there, it also automatically manages and tracks versions, so there’s really no risk that people get their hands on the wrong version. By adding workflow to your documents, systems like these can help you create marketing process that keeps things moving smoothly – on-time, and on budget.

While everyone likes to talk strategy, the reality is that getting work done is what occupies most of our time. This may be the key to improving your company’s efficiency.

This system requires significant technical expertise to configure for your company, so we recommend it for larger companies with access to IT capabilities. Alternatively, you can engage Alfresco directly. We will keep looking for entirely web-based systems that offer similar capabilities.

In addition to general tools like this one, there are emerging Enterprise Marketing Management tools that can go even further when it comes to putting marketing execution best practices in place. Stay tuned.

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  I am C-3PO Change the nature of the game with open source software like Android

Posted by tom klein December 18, 2007 at 2:30 am

When you’re going to head to head with entrenched competitors, it can seem impossible to unseat the top dog.

One way to change the game is to get all of the little guys together … using something that’s provided for free.

Consider how Google is working to change the game in mobile operating systems by introducing Android. Android is an open source mobile platform that can run a host of basic and third-party applications. Android is not Google’s version of the iPhone; it’s the software, itself, that runs on your mobile device. Qualcomm, Intel, Motorola, Sprint and many other big names in mobile technology have partnered with Google to develop Android applications.

In almost any industry, there are opportunities to help bring together smaller players to create a community … and also change the nature of competition. This same approach has created fierce competition for Microsoft (Firefox browsers, Linux Operating System).

When you’re thinking about how to change the rules of the game, consider how an open source mindset could shake things up … in a good way.

Android is a software stack for mobile devices that includes an operating system, middleware and key applications. Okay - that’s pretty scary sounding. It’s just a lot of software, essentially a platform, for running a mobile phone. What’s cool is that it’s entirely free, so start tinkering.

Open source continues to grow as a movement and a business idea. There’s an opportunity for an open source version of just about anything - a car, furniture, a phone. Sometimes the best way to change industry dynamics is NOT to have a secret recipe.

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  Choosy mothers Draw and share web interface diagrams online with Gliffy

Posted by tom klein December 11, 2007 at 2:30 am

One of the first steps in modern web design involves getting customers or users to react to a wireframe diagram. Don’t make the mistake of jumping right into fancy graphics and animation when what you really need to align on is the basic layout and flow.

Now you can create and even collaborate on wireframe diagrams for your web site using the diagramming tool called Gliffy. Sign up for a free account, choose the wireframe option, and then you have access to drag and drop tools to develop your own wireframe diagram. Once you’ve created a diagram, adding a dropdown here or a text box there, you can then invite others to view it, or even invite others to come work on the diagram with you.

Now you can use free online tools to design the optimal user experience … maybe even sharing the task with some of your best customers.

Gliffy lets you save your diagram in accessible formats like .JPG or .PNG, so importing into documents or spreadsheets or embedding your image into your wiki or blog is no problem.

It’s so much easier to test out wireframes with customers or website users because it’s so easy to just make changes and keep going. People are just always going to be hesitant to make changes or propose entirely new functionality if they’re presented with a done deal versus a simple diagram.

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  Doc in a box Collaborate on sales and marketing projects from the road with Google Docs

Posted by tom klein November 5, 2007 at 2:30 am

Making things happen can be tough enough when you’re with your team and can have ad hoc conversations to keep everything moving forward. Then, you have to go on the road and everything falls apart.

Now you have a way to collaborate even when you’re on the road, thanks to Google Docs going mobile. As even the Apple website explains, now you can view your [Google] documents from anywhere on your iPhone. First, you’ll need to get your team to use Google Docs as the vehicle for sharing information. Or, see where we mentioned in Close the loop how you can use it for an inexpensive CRM system. Then, all you need to do is visit your docs using your iPhone and you’ll be able to see what’s been posted. From there, you can then track any changes over time.

These are the early days when it comes to moving office documents (and their creation and tracking) online. However, this trend is accelerating and we’ll no doubt wonder some day what we used to do when everything was trapped on our hard drive.

As you’ll see in this YouTube video, the mobile access is currently read only, meaning that you’ll be able to see and track what’s happened to online documents, but not actually change them. Look for capabilities to expand over time.

So much of leading and managing is having access and visibility to information, not necessarily creating it. It’s hard to even understand what benefits are possible with sharing tools like Google Docs until you experiment. Have you gotten started?

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  Oye como va Review and track competitor sites with Diigo

Posted by tom klein October 30, 2007 at 2:30 am

There are so few secrets on the web. Your competitor’s positioning, key benefits, product descriptions, and sometimes even their secret recipe may be readily available . . . right on their website. However, so few companies spend any time looking at what their competitors display in public.

Try using Diigo to bring together your team and track what’s important and what changes on your competitors’ sites. As they put it, Diigo is about social annotation – it lets you and your team highlight, annotate, share & interact on any webpage. Simply set up a profile, invite your colleagues to join, and then you can simply visit your competitors’ sites (or any site) and make highlights or add sticky notes wherever you like. It’s remarkably easy to set up, as you can see from this little example from one of our favorite sites.

When was the last time you visited your main competitor’s web site?

Diigo (which incidentally stands for Digest of Internet Information, Groups and Other stuff) has a wealth of other slick functionality that you may find helpful. At its heart though, its about social annotation, letting you work with someone else to review what’s on a website.

The secret here is to harness your entire company while they’re already on the web. Just as you rely on your sales force to keep their antennae in the air, you can also use tools like this one to bring together thoughts about the activities of the competition.

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