
While just about everyone uses “mother-in-law” research to get a read on marketing investments, you need to go further. But how can you avoid the expense and the bias of professional focus group attendees?
Try inviting a small number of customers to review your marketing tactics using Stixy. It’s a free, web-based bulletin board that that makes sharing photos and notes a snap. Stixy houses a number of widgets in a single, browser-based desktop and is extremely easy to use. Click on “new stixyboard” to get started, then choose the widget (notes, photos, documents, or todo’s) you want to use in the project space. There are no layout restrictions, you can drag and drop just about anything. You can simply upload an image of one of your products, whether it’s a sandwich or a motorcycle. Then, just invite a few customers to review.
The classic problem in marketing research is figuring out what questions to ask. This vehicle lets you give your customers an unstructured way to think about or react to an existing or new product. Don’t worry, your customers won’t bite.
This isn’t your every day nerd-o-rama. Stixy was designed specifically for folks of limited tech savvy. If you can write a simple email, you can add content to a stixy. In other words, your customers won’t be overwhelmed.
When it comes to marketing research, you’re always faced with the tradeoff between time and expense. What is it worth to have a piece of data that would help you add a feature here or more functionality there. Instant, online, collaborative tools like this can help anyone gather more data - regardless of constraints.
 Loading ...
Take that - luftballoons
Source multiply identity concepts with 99designs
Posted by tom klein
March 27, 2008 at 2:30 am

When it comes to choosing a brand identity (logo), you may find that your choices are limited by the imagination of the agency or graphic designer you have hired. On the web, however, it’s the land of plenty.
Try 99designs, a service that provides a quick and cost-effective way to sample many, many creative options and directions, before you commit to one. Say you need a new logo. You can use this site to launch a contest with your design requirements, set a prize amount, and sit back and watch the submissions pour in. Once you choose your winner and payment is complete, you own all the rights to the design. In other words, if you like the winning concept, but don’t want to commit to the design, it is yours to develop further.
99designs charges $39 to host the contest and sets reasonable guidelines for prize amounts (e.g. $100 for a logo, $200 for a webpage with html code). Contest holders are required to leave feedback on designs, a practice that helps participants gauge their skills and encourages them to submit more frequently.
Whether your looking for options or an inspiration, 99designs connects you to a community of designers and offers an affordable option for your a-la-carte creative needs.
99designs is a branded offshoot of Melbourne-based media company, SitePoint, whose crowdsourcing design contests have met with tremendous success and amassed a community of over 2000 designers.
Creative shops shouldn’t be threatened. 99designs allows you to keep the project in-house, but source several design concepts for your clients…. so we have heard, of course.
 Loading ...
A site for sore eyes
Build a wiki-like team site with Google Sites
Posted by tom klein
March 3, 2008 at 2:30 am

The struggle to collaborate continues. You want to create a place to share, but you don’t want to sacrifice control. How do you open up the potential for sharing, without letting the inmates run the asylum?
Now you have another option with Google Sites. This offering is the newest element of functionality from the online office toolset called Google Apps (that we mentioned in Close the loop). This application makes it easy to create a shared website, so you can provide people with up-to-date access to information. You can invite team members to add file attachments, incorporate information from other Google applications (documents, calendar, videos, images) and also create new content. What’s really different here is that this tool puts basic site development into the hands of just about anyone. if you can manage MS Word or MS Powerpoint, then you can use this tool to create sites and then publish them either to your intranet or to the web.
You should be happy to hear that usage options range from free to $50 / year, depending on your level in Google Apps. If you’re looking to create a small site for your team that you want to let everyone use and edit - here’s an interesting option.
As you’ll see in this overview, this system has some features that make it easy to use - templates that are ready to go, one-click site creation, the ability to roll back site edits, and no requirement to use HTML.
Sometimes you just need a place to store information to get everyone on the same page (pun intended) - a team project, a company intranet, or maybe just a club. Now you don’t have to wait on IT to make this level of collaboration happen.
 Loading ...
Wiki in motion
Collaborate on video creation with Kaltura
Posted by tom klein
February 18, 2008 at 2:30 am

We wrote about the power of collaborating on the creation of a document using wikis in The dyslexic New Zealander. But these days, text and images can only get you so far.
Try the video enabled collaboration tool Kaltura to take wiki-like collaboration to the next level. While you can follow the details in this tour, all you need to do is really set up the specific page (where your shared video will reside), invite your fellow collaborators, and then upload photos, videos, and audio files. Once you have files that have been uploaded (by you or anyone in your group), you can then go to work creating and editing your final video. You can drag and drop videos and images along a time-line, in much the same way that professional video editing is done. Just as with a text-based wiki, your fellow collaborators can edit with you.
At your next big PR event, why not ask your team, interns, or just about anybody to collaborate on a summary that incorporates video and audio highlights from a group perspective? Sometimes fast and authentic is much more powerful than slick and professional.
If you’re still skeptical, you can play in this video editing sandbox (online trial edition) and actually use their video editing tool. Go ahead and play, move videos around, then hit play to see how your video comes together.
The power of this kind of collaborating tool is that you don’t have to restrict participation to a small set of people. You can open it up to large groups of people located anywhere around the world. Collaboration can mean doing - not just providing input.
 Loading ...
Posted by tom klein
January 30, 2008 at 2:30 am

Marketing is rarely a large department in any company - if it exists at all. Given that, how can you find a kindred spirit or maybe find someone who has been around the block a few times?
Check out Meetup as a way to build your personal marketing (or any other kind of) network. Meetup is simply a way to meet real people. Live. In person. You know the way it had to be before the web was around. It’s a simple and easy to use way to find people who live in your neighborhood who might be interested in the same things you are. All you need to do is sign up and join a Meetup group (as they call it). This group will actually have meetings where real, live, breathing people will get together and talk about stuff.
Also, many of these groups will sponsor featured speakers on an endless variety of topics. If you’re looking for a way to help your marketers develop by cross-pollinating with others, here’s the easiest and cheapest way to make that happen.
If you’re interested in improving your knowledge of open source tools that might not have detailed documentation (we are big fans of Drupal and Joomla), you can usually find user groups for popular open source software tools who use Meetup.
There’s a reason that social networks are so popular. They really work. For a small input of time and effort, you have the chance to extract real value. This tool is just an electronic helper to a real, off-line network.
 Loading ...
Posted by tom klein
January 4, 2008 at 2:30 am

Unless you’ve been under a rock, you know that there are low cost service providers offshore. However, while the price may be right, can you really rely on someone you’ve never met, thousands of miles away?
Odesk may be able to put your mind at ease. The online service connects you with web developers and designers across the globe. Here’s how it works. Create a profile, and then create a project description. Then you can either bid out your project or peruse the database for workers based on their abilities, work history, or prior client feedback (similar to the reviews on eBay). The system mediates the entire process, letting you engage and interact with qualified applicants / partners before you pull the trigger.
You can outsource the nuts and bolts of an entire project or complement your existing workforce with specialized talent on a project basis. What are you waiting for? Try it this year.
On top of the management of the deal, this system goes one step further. It provides real-time web cam monitoring and screen-captures so you can ensure that your work is done to your standards and on time.
At digital scientists, we use oDesk for our clients, so they get the best of both worlds - local market knowledge and management with long distance costs. Not everyone’s ready to stay up late to manage people several thousand miles away.
 Loading ...
On a clear day
create a customer feeding frenzy
Posted by tom klein
January 2, 2008 at 2:30 am

So often a marketing mistake results from what you could describe as a version control problem. An old version of a marketing item (e.g., a press release) is mistaken for the real version … and trouble ensues. Cringe.
To avoid this kind of problem, consider using the open source (free) content management tool called Alfresco. This system looks like a shared hard drive (what many people use today to share documents). However, you can create rules that are attached to documents. Things like who needs to approve a document for it to move forward. From there, it also automatically manages and tracks versions, so there’s really no risk that people get their hands on the wrong version. By adding workflow to your documents, systems like these can help you create marketing process that keeps things moving smoothly - on-time, and on budget.
While everyone likes to talk strategy, the reality is that getting work done is what occupies most of our time. This may be the key to improving your company’s efficiency.
This system requires significant technical expertise to configure for your company, so we recommend it for larger companies with access to IT capabilities. Alternatively, you can engage Alfresco directly. We will keep looking for entirely web-based systems that offer similar capabilities.
In addition to general tools like this one, there are emerging Enterprise Marketing Management tools that can go even further when it comes to putting marketing execution best practices in place. Stay tuned.
 Loading ...
I am C-3PO
create a customer feeding frenzy
Posted by tom klein
December 18, 2007 at 2:30 am

When you’re going to head to head with entrenched competitors, it can seem impossible to unseat the top dog.
One way to change the game is to get all of the little guys together … using something that’s provided for free.
Consider how Google is working to change the game in mobile operating systems by introducing Android. Android is an open source mobile platform that can run a host of basic and third-party applications. Android is not Google’s version of the iPhone; it’s the software, itself, that runs on your mobile device. Qualcomm, Intel, Motorola, Sprint and many other big names in mobile technology have partnered with Google to develop Android applications.
In almost any industry, there are opportunities to help bring together smaller players to create a community … and also change the nature of competition. This same approach has created fierce competition for Microsoft (Firefox browsers, Linux Operating System).
When you’re thinking about how to change the rules of the game, consider how an open source mindset could shake things up … in a good way.
Android is a software stack for mobile devices that includes an operating system, middleware and key applications. Okay - that’s pretty scary sounding. It’s just a lot of software, essentially a platform, for running a mobile phone. What’s cool is that it’s entirely free, so start tinkering.
Open source continues to grow as a movement and a business idea. There’s an opportunity for an open source version of just about anything - a car, furniture, a phone. Sometimes the best way to change industry dynamics is NOT to have a secret recipe.
 Loading ...
Choosy mothers
Draw and share web interface diagrams online with Gliffy
Posted by tom klein
December 11, 2007 at 2:30 am

One of the first steps in modern web design involves getting customers or users to react to a wireframe diagram. Don’t make the mistake of jumping right into fancy graphics and animation when what you really need to align on is the basic layout and flow.
Now you can create and even collaborate on wireframe diagrams for your web site using the diagramming tool called Gliffy. Sign up for a free account, choose the wireframe option, and then you have access to drag and drop tools to develop your own wireframe diagram. Once you’ve created a diagram, adding a dropdown here or a text box there, you can then invite others to view it, or even invite others to come work on the diagram with you.
Now you can use free online tools to design the optimal user experience … maybe even sharing the task with some of your best customers.
Gliffy lets you save your diagram in accessible formats like .JPG or .PNG, so importing into documents or spreadsheets or embedding your image into your wiki or blog is no problem.
It’s so much easier to test out wireframes with customers or website users because it’s so easy to just make changes and keep going. People are just always going to be hesitant to make changes or propose entirely new functionality if they’re presented with a done deal versus a simple diagram.
 Loading ...
Doc in a box
Collaborate on sales and marketing projects from the road with Google Docs
Posted by tom klein
November 5, 2007 at 2:30 am

Making things happen can be tough enough when you’re with your team and can have ad hoc conversations to keep everything moving forward. Then, you have to go on the road and everything falls apart.
Now you have a way to collaborate even when you’re on the road, thanks to Google Docs going mobile. As even the Apple website explains, now you can view your [Google] documents from anywhere on your iPhone. First, you’ll need to get your team to use Google Docs as the vehicle for sharing information. Or, see where we mentioned in Close the loop how you can use it for an inexpensive CRM system. Then, all you need to do is visit your docs using your iPhone and you’ll be able to see what’s been posted. From there, you can then track any changes over time.
These are the early days when it comes to moving office documents (and their creation and tracking) online. However, this trend is accelerating and we’ll no doubt wonder some day what we used to do when everything was trapped on our hard drive.
As you’ll see in this YouTube video, the mobile access is currently read only, meaning that you’ll be able to see and track what’s happened to online documents, but not actually change them. Look for capabilities to expand over time.
So much of leading and managing is having access and visibility to information, not necessarily creating it. It’s hard to even understand what benefits are possible with sharing tools like Google Docs until you experiment. Have you gotten started?
 Loading ...
Oye como va
Review and track competitor sites with Diigo
Posted by tom klein
October 30, 2007 at 2:30 am

There are so few secrets on the web. Your competitor’s positioning, key benefits, product descriptions, and sometimes even their secret recipe may be readily available . . . right on their website. However, so few companies spend any time looking at what their competitors display in public.
Try using Diigo to bring together your team and track what’s important and what changes on your competitors’ sites. As they put it, Diigo is about social annotation - it lets you and your team highlight, annotate, share & interact on any webpage. Simply set up a profile, invite your colleagues to join, and then you can simply visit your competitors’ sites (or any site) and make highlights or add sticky notes wherever you like. It’s remarkably easy to set up, as you can see from this little example from one of our favorite sites.
When was the last time you visited your main competitor’s web site?
Diigo (which incidentally stands for Digest of Internet Information, Groups and Other stuff) has a wealth of other slick functionality that you may find helpful. At its heart though, its about social annotation, letting you work with someone else to review what’s on a website.
The secret here is to harness your entire company while they’re already on the web. Just as you rely on your sales force to keep their antennae in the air, you can also use tools like this one to bring together thoughts about the activities of the competition.
|